Frequently asked questions

Immediately. As soon as your payment succeeds, your hosting account and any domains are activated — there is no waiting period and no manual approval step.

Yes, and we do it free of charge. We move the site for you and give you a temporary URL so you can check everything works before your domain is pointed at us, which means no downtime while you are deciding.

Shared hosting starts at $3.95/mo and suits most brochure and small business sites. WordPress hosting from $11.50/mo is built specifically for WordPress. VPS from $24.50/mo gives you your own server resources. If you are not sure, tell us what you are running and we will tell you which one fits rather than have you guess from a table.

No. Shared, WordPress and our managed plans are administered for you through cPanel — you work on your website, we look after the machine underneath it.

By phone on 1-800-793-4505, by email at [email protected], or by opening a ticket in the client area. Support is staffed 24 hours a day, every day of the year, and a person answers — it is not a ticket queue with a chatbot in front of it.

No. You can open a ticket without an account, and pre-sales questions are welcome. Phone and email are open to anyone.

We guarantee 99.9% uptime on your hosted environment, and 100% uptime on our data center network and power, both excluding scheduled maintenance. If we miss those commitments the SLA pays you service credits. The full terms are on our Service Level Agreement page.

In two United States data centers — Orange County, California and Las Vegas, Nevada. Your data stays in the US.

Since 2003. We are a US corporation based in Orange County, California, and we currently host several thousand clients.

Yes. Every plan includes free SSL, issued and renewed automatically, so your site serves over HTTPS without you having to buy or install anything. Paid certificates are available if you need extended validation or a wildcard.

Open a ticket and we will clean it up for you at no charge. We would rather fix it quickly than have a compromised site sitting on our network — but do change your passwords and update your software afterwards, because a cleanup does not close the hole that let them in.

We take backups, and on VPS plans we take snapshots weekly — or daily if you ask us to. Keep your own copies as well: our backups answer "the server failed", and they answer "I deleted the wrong thing an hour ago" far less well. That second one is how people usually lose work.

Yes — our own Standard and Business Email, or genuine Microsoft 365 licensing with Exchange Online, Teams and SharePoint. With Microsoft 365 through us, migration is included and you have one support line for both billing and problems.

Usually, yes. The common cause is missing email authentication, and we configure SPF, DKIM and DMARC for you as part of setting up your mail — there is nothing for you to add. If messages are still going to junk, send us the full message headers and we will look at your sending reputation. Please do not add a second SPF record yourself: a domain may only have one, and adding another breaks authentication for all of your mail.

Yes. Everything is copied across. How long it takes depends on how much mail there is, so tell us roughly how many mailboxes and how much data and we will give you a realistic window.

Yes. Moving up a plan is normal and we will handle the move for you. The price changes to the new plan’s price; open a ticket and we will tell you exactly what that is before anything changes.

In the client area at secure.outsourceis.com. You can view and pay invoices, open tickets, manage your services and update your details there.